FAQs
About Our Furniture
Where does your furniture come from?
Our pieces are carefully sourced from private homes, estates, and select commercial spaces. Every item is chosen for quality, longevity, and design integrity.
Is all your furniture second-hand?
Yes. All items are pre-owned unless clearly stated otherwise. We specialise in well-made furniture chosen for its quality, comfort, and longevity.
What condition is the furniture in?
Each item is individually assessed and professionally cleaned. Any notable wear or imperfections are clearly listed and photographed in the product description.
Do you restore or repair items?
Minor repairs, cleaning, and stabilisation are completed where appropriate. We don’t over-restore—leather patina and character are often part of the appeal.
Buying & Product Details
Buying & Product Details
Are the photos of the actual item I’ll receive? Yes. All photos show the exact piece for sale—no stock imagery.
Can I view furniture in person before buying?
Yes. Viewings are available by appointment at our space. Please **contact us here** to arrange a time.
Can you hold an item for me?
Short holds may be possible with a deposit. Get in touch and we’ll do our best to help.
Moving House?
No worries. Delivery can be scheduled for a nominated date—please contact us to arrange.
Delivery & Collection
Do you offer delivery?
Yes, we offer delivery across Auckland and Waikato, with wider delivery available by arrangement with our freight carriers.
How much does delivery cost?
Delivery pricing depends on distance. Costs are calculated at checkout or confirmed before delivery.
Do you deliver upstairs or into apartments?
Yes, where access allows. Please let us know about stairs, lifts, narrow hallways, or tight access prior to delivery.
Can I collect my order instead?
Absolutely. Collection is available by appointment.
Furniture Removal, Donation & Trade-Ins
Can you remove my old furniture when delivering?
Yes. When arranged in advance, we can remove an existing furniture item at the time of delivery.
What happens to removed furniture?
Where suitable, items are donated to our charity partners, including the Salvation Army. Items must be in reasonable, reusable condition.
Do you offer trade-ins?
For higher-value or designer pieces, trade-ins may be considered. Please contact us with photos and details for assessment.
Returns & Policies
Do you accept returns?
Due to the nature of second-hand furniture, all sales are final. We encourage customers to review measurements, photos, and descriptions carefully or arrange a viewing before purchase.
What if my item arrives damaged?
Please notify us within 24 hours of delivery with photos. We’ll work with you to resolve the issue.
Sustainability
Why buy second-hand furniture?
Buying pre-owned extends the life of quality furniture, reduces landfill waste, and lowers environmental impact—without compromising on style or craftsmanship.
Care & Maintenance
How should I care for my furniture?
Care instructions vary by material and will be provided where relevant. We’re always happy to offer guidance—just ask.
General
Can you source something specific for me?
Yes. If you’re looking for a particular piece or style, get in touch and we’ll keep an eye out.
How can I contact you?
You can reach us via email, Instagram, or through the contact form on our website.